Frequently Asked Questions
Everything you need to know about shopping with Card Merchant WestCity.
How long does shipping take within New Zealand?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while rural deliveries may take an additional 2 days.
What is your return policy for apparel?
We offer a 14-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, certain items like socks or undergarments cannot be returned unless faulty.
Do you offer international shipping?
Currently, we ship exclusively within New Zealand and Australia. Shipping rates for Australian orders are calculated at checkout based on the weight of your parcel.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can use this link to monitor your package's journey via our local courier partner.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and Afterpay for interest-free installments.
Are the products authentic?
Absolutely. Card Merchant WestCity only stocks 100% authentic licensed apparel and merchandise sourced directly from official distributors.